CUSTOMER - FOR - LIFE CLOUD
Everyone in favor of a smarter CRM, say “AI”
With Freshworks CRM, powered by Freddy AI, discover the best leads, boost customer engagement, drive deals to closure, and nurture existing customers with a smart, comprehensive solution.
Everything you need to earn customers for life
is right here for you
Have conversations with context. Generate more opportunities.
Attract visitors, convert them into leads, and turn your website into a lead generation machine.
Understand visitor intent. Track page visits and even actions on your site.
Chat in real-time with website visitors using AI-powered chatbots
Build custom web forms and automatically capture visitor information
Tailor email campaigns and generate cost-effective leads for sales
Personalize your communication. Increase customer engagement.
Surface the best leads, communicate across channels of their choice, and personalize messages based on behavior and intent to catch their attention.
Get a 360° view of a customer. Capture all customer interactions in one place.
Freddy AI identifies your best leads - the ones that are most likely to convert
Set up welcome emails or personalized journeys based on actions
Communicate across Phone, Email, Whatsapp, Chat
Use AI to cut through the clutter. Drive deals to closure, faster.
Pipeline Management 2.0 is here. Freddy AI analyzes the pipeline and helps you focus on deals that will drive revenue. Get insights across the funnel with multi-touch attribution.
See your deals move, stagewise. Review and act on deals you need to close.
Freddy AI analyzes every deal and helps you with insights and next best actions
Create an accurate AI-powered forecast and help the sales team take action
Collaborate on Slack across departments to close deals faster
Proactively nurture relationships. Help your customers grow.
Develop long-lasting relationships with customers by staying on top of their needs. Sales and support can work together to help the customer scale and grow.
Categorize customers based on engagement score. Target messages to boost LTV.
Bring sales and support together through the Freshdesk integration
Proactively surface insights and actions to help your customers grow
Scale with Freddy AI and the Freshworks Platform
Say Hi to Freddy -
Your smart CRM assistant
With Freddy AI, teams get an easy to use AI assistant that delivers smart automation, predictive insights, and personalized experiences.
The open and flexible Freshworks Platform provides rich APIs for custom integrations, ecosystem partner solutions, and 640+ Marketplace Apps.